Effective Date: October, 3rd 2024

At Marigold Therapy, we are committed to safeguarding the privacy of our clients and visitors to our website (marigoldtherapy.ca). This Privacy Policy outlines how we collect, use, and protect your personal information. By using our services and website, you agree to the terms outlined in this policy.

1. Information We Collect

Marigold Therapy collects personal information in several ways, including but not limited to:

• Website Analytics: When you visit our website, analytics tools (such as cookies) automatically collect non-identifying information like your IP address, browser type, and pages viewed. This helps us understand website traffic and improve user experience.

• Contact Forms and Email: If you voluntarily provide information through our contact form or email, such as your name, email address, and any other details you choose to share, we collect and store this information to communicate with you.

• Onboarding Clients: For clients who proceed with therapy, further personal and sensitive information is collected through the Jane platform, which is used to manage bookings, payments, and clinical notes.

2. Use of Collected Information

We use the information we collect for the following purposes:

• To respond to inquiries sent through our website’s contact form or email.

• To provide psychotherapy services, including managing client appointments, session notes, and payments via the Jane platform.

• To analyze website traffic and improve user experience using aggregated, non-identifying information.

• To comply with legal and regulatory requirements that govern our practice.

3. Storage and Security of Information

• Website Data: Non-personal data collected through website analytics is stored securely and used only for improving our services.

• Client Data: Personal information shared by clients is securely stored within Jane’s encrypted software, which complies with health information privacy laws. This includes therapy session notes, payment information, and any other data shared as part of the therapy process.

• Emails and Contact Form Submissions: Personal information submitted via email or contact forms is stored securely, and only authorized personnel will have access to it.

4. Third-Party Services

Marigold Therapy uses third-party services such as Jane for managing bookings and payments. These services have their own privacy and security protocols, and we ensure that they comply with relevant data protection regulations to protect your information.

We do not sell, rent, or share your personal information with third parties for marketing or other purposes. Your personal data is only shared with third-party services as needed to provide therapy services (e.g., for payment processing) and with your explicit consent.

5. Cookies and Tracking Technologies

Cookies are small text files that may be placed on your device when you visit our website. We use cookies to:

• Track how users interact with our website.

• Improve website functionality and user experience.

You can disable cookies through your browser settings if you prefer not to allow their use.

6. Your Rights

You have the right to:

• Access any personal data we hold about you.

• Correct or update any inaccurate or incomplete information.

• Request the deletion of your personal data (subject to legal and ethical limitations related to record retention).

• Withdraw consent for data processing where applicable.

• Request restrictions on the processing of your personal data.

If you wish to exercise any of these rights, please contact us at [Insert Email].

7. Confidentiality and Security

We take your privacy seriously and follow strict confidentiality guidelines as outlined in our therapeutic confidentiality agreement. All personal and sensitive information shared by onboarded clients is stored securely through the Jane platform. Only authorized personnel will have access to client records and information.

Marigold Therapy adheres to confidentiality standards except where required by law, such as:

• When there is a risk of harm to yourself or others.

• When there is suspected abuse of a child, elder, or vulnerable individual.

• When required by a court of law.

8. Retention of Information

Marigold Therapy retains personal information and client records for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. This includes maintaining client records for a specified duration after therapy ends in accordance with legal and ethical obligations.

9. Data Breach Response

In the event of a data breach, we will promptly notify affected individuals and relevant authorities where applicable. We take steps to mitigate the impact of any breach and implement necessary measures to prevent future incidents.

10. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and if the changes are significant, we will notify clients via email or website announcements. Your continued use of our services and website after such changes constitutes acceptance of the revised policy.

11. Contact Information

If you have any questions or concerns regarding this Privacy Policy or how your personal information is handled, please contact us:

1. Services Overview

Marigold Therapy provides virtual psychotherapy services via encrypted software, specifically through the Jane platform. Services are available to clients who meet the eligibility criteria outlined below.

2. Eligibility

You must be at least 18 years old to access Marigold Therapy’s services. For clients under 18, consent from a legal guardian is required prior to beginning therapy. Marigold Therapy serves clients who are residents of regions where Haley Chambers is licensed to practice.

3. Confidentiality

All personal information shared during therapy sessions is confidential and stored securely through Jane's encrypted software. Marigold Therapy does not collect personal information beyond what analytics on the website may capture or what is voluntarily provided via email or the contact form. You will be required to sign a confidentiality agreement before commencing therapy sessions to outline these privacy measures in greater detail.

Exceptions to Confidentiality:

There are certain legal and ethical exceptions to confidentiality, including but not limited to:

• If there is a threat of harm to yourself or others.

• If there is suspected abuse of a child, elder, or vulnerable person.

• If information is required by a court of law.

4. Privacy and Data Collection

Marigold Therapy values your privacy. We do not collect personal information beyond what analytics may gather from the website, or what is voluntarily provided through contact forms or email. For clients who onboard, any further information provided will be stored securely within Jane’s platform to maintain confidentiality. For more details on privacy, please refer to our [Privacy Notice](link to privacy notice).

5. Session Structure

Therapy sessions are conducted virtually through secure video conferencing on Jane. Each session lasts approximately 50 minutes unless otherwise specified. Clients are expected to log in promptly at the scheduled time. Should technical difficulties arise, please contact Haley Chambers immediately to make alternate arrangements.

6. Payment and Fees

• Fees: Fees for services will be communicated during the initial consultation. Marigold Therapy may offer sliding scale pricing based on individual circumstances.

• Payments: Payments for services are to be made through Jane's secure payment system, and they are due at the time of the session unless an alternate arrangement has been made.

• Insurance: Marigold Therapy does not bill insurance companies directly but can provide you with receipts for submission to your insurance provider, if applicable.

7. Cancellation and Rescheduling Policy

• Cancellation: A minimum of 24 hours’ notice is required for cancellations. Cancellations made less than 24 hours before the scheduled appointment will result in the full session fee being charged.

• Rescheduling: Clients may reschedule an appointment with 24 hours’ notice without penalty. Rescheduling with less notice may incur a fee.

• No-Show Policy: Failure to attend a scheduled session without prior notice will result in the full session fee being charged.

8. Termination of Services

Both the client and Marigold Therapy reserve the right to terminate the therapeutic relationship at any time. Reasons for termination by Marigold Therapy may include, but are not limited to, violation of these Terms of Service, non-compliance with the agreed-upon treatment plan, or behavior deemed harmful to the therapeutic process.

9. Client Responsibilities

As a client of Marigold Therapy, you agree to:

• Provide accurate and honest information about yourself during the course of therapy.

• Participate actively in the therapy process.

• Respect the agreed-upon cancellation, payment, and rescheduling policies.

• Communicate any concerns or dissatisfaction with the service so they can be addressed collaboratively.

10. Intellectual Property

All content, including text, graphics, logos, and images provided on marigoldtherapy.ca, are the intellectual property of Marigold Therapy unless otherwise noted. Unauthorized use of this content is strictly prohibited.

11. Website Use and Cookies

Our website uses cookies to enhance user experience and collect site analytics. By using marigoldtherapy.ca, you agree to our use of cookies as outlined in our [Privacy Policy](link to privacy policy).

12. Limitations of Liability

While Marigold Therapy is committed to providing quality care, we cannot guarantee specific outcomes from therapy services. By using this service, you acknowledge that therapy is a process and may involve personal challenges. Marigold Therapy will not be held liable for any direct, indirect, incidental, or consequential damages that result from the use or inability to use our services.

13. Governing Law

These Terms of Service are governed by the laws of [Your Province/Territory], without regard to conflict of law principles. Any legal disputes related to these terms shall be handled in the courts of [Your Province/Territory].

14. Changes to Terms of Service

Marigold Therapy reserves the right to update or modify these Terms of Service at any time. Clients will be notified of any significant changes through email or website updates. Continued use of services following such modifications constitutes acceptance of the revised terms.

15. Contact Information

If you have any questions or concerns regarding these Terms of Service, please contact Marigold Therapy at:

Email: haleychambers@marigoldtherapy.ca